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我们很荣幸能和贵公司合作,我们也在尽力做好我们该做的一切工作.在合作过程中,难免出现问题.对于出现的问题,我们双方应该在诚信,合理,合法的基础上解决.1.我们对贵公司提出的索

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我们很荣幸能和贵公司合作,我们也在尽力做好我们该做的一切工作.在合作过程中,难免出现问题.对于出现的问题,我们双方应该在诚信,合理,合法的基础上解决.
1. 我们对贵公司提出的索赔数额感到吃惊,也对贵公司和我们的合作诚意表示怀疑.
2. 我们做国际贸易接近10年,接触过很多客户,也遇到过一些类似的问题.但对贵公司这种处理问题的方式我们还是第一次遇到.
3. 国际贸易中的索赔涉及到索赔依据的举证而且要双方达成协议.如果达不成协议,可以通过法律解决.但任何一方的单方的行为都是没有道理,也不符合法律的.
4. 我们不接受你们的索赔要求,即:维修费 26000 USD.这是完全没有道理的.
5.在没有达成协议的情况下,希望贵公司不要采取单方行为.对于我们发出的货,希望按照合同规定付款给我们,这和索赔没有关系.
希望贵公司能拿出诚意来解决这一问题.
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答案和解析
We are very fortunate and your company,we also do our best we do all the work.In the cooperation process will inevitably lead to problems.Regarding the issue,the two sides should in good faith,reasonable,lawful basis resolved.1.We are your company's claims surprised,but also to your company and our sincere cooperation expressed doubts.2.We do international trade for almost 10 years,had lots of contact with customers and also encountered some similar problems.But your company deal with this problem the way we first encounter.3.International trade,the claim relates to claims based on the burden of proof and the two sides reached an agreement.If no agreement is reached,through the law.But any side of the unilateral acts could not be justified,nor is it compatible with the law.4.We do not accept your claim,namely :maintenance costs 26,000 USD.This is totally unjustified.5.In the absence of an agreement,I hope that your company will not take unilateral actions.For the goods we hope that under the terms of the contract payment to us,and claims no relationship.Want your company to show sincerity to solve this problem.