看看老外的回信.ButtheEN71andASTMdonotprovethematerialisrecycled.Ourcustomerneedsustoprovidesomethingtoprovethematerialisrecycled.今天刚收到的邮件,我们做玩具的,我们只有EN71和ASTM,怎么回复客人.

Question

看看老外的回信.
But the EN71 and ASTM do not prove the material is recycled.
Our customer needs us to provide something to prove the material is recycled.
今天刚收到的邮件,我们做玩具的,我们只有EN71和ASTM,怎么回复客人.

Answer 1

passing EN71 and ASTM test indicated that the material didn't contain any heavy metals like lead,Cadmium,Phtalates,Bentol and Nickel which possible were used by some illegal manufacturers.you know that well for our toys products,these substances will cause material not degradable after using.
pls trust that our products are totally environment-friendly and they are total recycled.
we also know that EN71 and ASTM test reports are the passort of toys products in EU as well as USA.so,we should not doube its effectiveness.anyhow,if your customer ask for some special test which can prove the material is recycled,we can offer full cooperation and send you samples for applying testing.
i hope they are helpful.good luck!