行李员用英语介绍自己的工作酒店要进行员工英语演讲比赛,用英语简单的介绍自己的工作内容.知道的给我个参考吧.在线等!09.12.21

Question

行李员用英语介绍自己的工作
酒店要进行员工英语演讲比赛,用英语简单的介绍自己的工作内容.
知道的给我个参考吧.在线等!
09.12.21

Answer 1

1、 着工作服到礼宾台报到,上岗前必须自我检查服装、工号牌、鞋袜、服装是否符合酒店的要求.
2、 查看交接班记录,了解上一班次移交事项.
3、 记住老客人、商务客人的姓名,对于重点客人应尽量用姓名称呼客人.
4、 了解酒店各项服务设施以及营业时间.
5、 遇到雨雪天气,应为宾客存放雨具.
6、 为进出店零星客人提供行李服务.
7、 负责收集、装卸团队行李,并请领队和司机确认交接.
8、 在大堂各点值岗时必须思想集中,站立姿势端正,工作主动.
9、 礼貌引领客人进客房,并根据实际情况,正确熟练的用中英文向客人介绍酒店的各项服务设施.
10、负责留言、信件、快件的投递,并请收件人签名,回大堂后,填写相应表格.
11、提供呼唤找人服务.
12、熟悉应急处理程序,一旦有紧急情况,能单独处理.
13、员工之间团结互助,密切配合,完成上级交办的其它任务
1,wearing overalls to a concierge station to report,pre-service must be self-censorship clothing,work plate,footwear,clothing meets the requirements of hotels.
2,view the shift relief record,understanding of the frequency of the transfer of a matter.
3,remember the old guests,business guests names should be used for the focus of the guests called the guests names.
4 to understand the various hotel services and facilities,as well as hours.
5,encountered rain and snow weather,rain gear should be kept guests.
6 guests in and out of shops scattered baggage services.
7,is responsible for collecting,loading and unloading the team luggage,and requested the manager and the driver to confirm the handover.
8 posts in the lobby each point value must be thinking is a concentrated,standing upright posture,work initiative.
9,courtesy of leading the guests into the room,and according to the actual situation,the correct skilled in Chinese and English briefed the guests on the hotel's various services.
10,is responsible for messages,mail,express delivery,and requests the recipient's signature,return to the lobby,after completing the appropriate form.
11 calls to find someone to provide services.
12,are familiar with emergency procedures,if there is an emergency,can be dealt with separately.
13,of solidarity between employees and closely coordinate with the completion of other tasks assigned by superiors
翻译器翻译的,有问题的,慎重选择