英语翻译Hi,ThankyouforcontactingEAGamesSupport.Iapologizefortheinconvenienceyouarehavingwiththegame.Pleaseaccomplishthefollowingbeforelaunchingthegame:1.EmptyyourTempfoldertopreventfileconflicts.Clickhereforsteps

Question

英语翻译
Hi,
Thank you for contacting EA Games Support.
I apologize for the inconvenience you are having with the game.
Please accomplish the following before launching the game:
1.Empty your Temp folder to prevent file conflicts.Click here for steps on emptying your Temp folder:
2.Please end all background tasks to prevent conflicts with other programs.Click here for steps on ending background tasks:
3.Be sure you have the latest drivers available for your video and sound card.
4.Try lowering the Hardware Sound Acceleration setting on your computer to "basic".To do this,follow these steps:
· Click the Start button in the bottom left hand corner of your Desktop.
· Click on "Run".
· Erase any text already in the run prompt.
· Type in:dxdiag
· Click the OK button.
· Select the sound tab at the top of the tool.
· Set the Hardware Sound Acceleration Slider to "Basic".
· Click "Exit" in the bottom right hand corner.
If the issue still persists,then in order to research this issue further we will need information called dxdiag.exe.
To do this:
1) Go to Start -> Run.
2) In the box,type the following:dxdiag
3) Click 'OK'
4) Click the 'Save All Information' button on the first screen of the application.
5) Then on top of the 'Save As' box that pops up,select Desktop (if it's not set to save there already),then click Save.
6) Finally,attach the dxdiag.txt to your email reply.
Once I get the Dxdiag,I'll take a look and let you know what to do from there.

Answer 1

Thank you for contacting EA Games Support.感谢您联系EA游戏客服.I apologize for the inconvenience you are having with the game.我很抱歉为你在游戏中带来的不便Please accomplish the following before launc...