英语翻译要成为一名优秀的客服人员,他应该具有良好的沟通协调能力.作为一名客服要熟练掌握各方面的业务知识并能够耐心地为客户解答问题.在公司里,他们每天都要收集网站中用户意见及

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英语翻译
要成为一名优秀的客服人员,他应该具有良好的沟通协调能力.作为一名客服要熟练掌握各方面的业务知识并能够耐心地为客户解答问题.在公司里,他们每天都要收集网站中用户意见及反馈,建立用户信息档案.另外还要受理客户申请的业务.客服员需要使用多渠道方式与客户进行沟通以达到服务或销售目的.他们的工作是采取轮班制的,因此,每天工作结束前需要仔细填写交班日记,向下一班交清未完成和待解决的问题.定期检查资料库,对于资料库内没有的问题或资料,记录问题内容,并及时上报.为了不影响工作进度,客服员需要经常检查通讯系统的运行情况,如有异常情况应及时排除故障.
To become an excellent customer servicer,he should have good communication and coordination ability .A customer servicer must be skilled in all aspects of the business knowledge and answer questions about customers with patience.In this company,they need to collect comments from website and users,and establish user information file every day,in addition to accept customer for business.customer servicers need to use various ways to communicate with customers in order to achieve the purpose of service or sales.他们的工作是采取轮班制的,因此,每天工作结束前需要仔细填写交班日记,向下一班交清未完成和待解决的问题.In order not to affect the progress of the work,they should check the operation condition of the communication system regularly.If there is any unusual conditions,should repair the breakdown in time.

Answer 1

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