中译英,有劳,急检查店铺内哪些东西有所损坏,并把它记录在纸上,填写「repairreport」,然後傅真给john或相应的部门.处理客户投诉了解客户投诉的原因,听取意见,先安抚客人,及时向经理报告,然

Question

中译英,有劳,急
检查店铺内哪些东西有所损坏,并把它记录在纸上,填写「repair report」,然後傅真给john或相应的部门.
处理客户投诉
了解客户投诉的原因,听取意见,先安抚客人,及时向经理报告,然後跟进事件.

Answer 1

检查店铺内哪些东西有所损坏,并把它记录在纸上,填写「repair report」,然後傅真给john或相应的部门.
Check for damages in the shop, and take notes on paper. Fill in the Repair Report, and send it to John or relevant department via fax.

处理客户投诉
Dealing with customer's complaints

了解客户投诉的原因,听取意见,先安抚客人,及时向经理报告,然後跟进事件.
Be informed about the causes of customer's complaints and listen to the advices. Reassure the customers first, report to the manager timely, and then follow up the issue(s).


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