英语翻译导游工作是一项脑力劳动和体力劳动高度结合的服务性工作,具有独立性强、复杂多变、关联度高的特点.为了更好的适应导游服务工作,导游人员应该具备一定的职业心理素质,即导游

Question

英语翻译
导游工作是一项脑力劳动和体力劳动高度结合的服务性工作,具有独立性强、复杂多变、关联度高的特点.为了更好的适应导游服务工作,导游人员应该具备一定的职业心理素质,即导游人员应该能够根据不同的工作环境、不同的服务对象以及不同的服务要求等扮演各种不同的角色.但通常导游人员在角色扮演中会出现角色紧张、角色冲突、角色失败等问题,甚至有的导游人员在旅游活动中根本不知道自己应该扮演什么样的角色.因此导游人员应该不断提高自身素质,正确扮演自己在旅游活动中的角色从而为旅游者提供更好更到位的服务.
关键词：旅游活动；导游服务；导游角色扮演

Answer 1

Guide work is a mental and physical labor height with service,has the independent,complex,the characteristics of high grade.In order to better adapt to guide service,guide's personnel should possess certain psychological diathesis,namely guide's personnel should be according to the different work environment,service object and different requirements of services such as different kinds of roles.But usually guide's personnel will appear in the role of tension,role conflict and character role,even some problems such as the failure in tourism activities in the tour guide should not know what kind of role.Therefore guide's personnel should continue to improve their own quality,correct play roles in tourism activities so as to provide more tourists.
Keywords:tourism activities,Guide service,Guide role playing