非常抱歉这件事,关于纽扣掉掉落,我们不排除有这个问题的存在.但是索赔25%折扣,对于我们来说,很难承受,我们最多给予15%折扣.在以后的订单里,我们会加强这个部分.希望您能理解.请帮忙翻译

Question

非常抱歉这件事,关于纽扣掉掉落,我们不排除有这个问题的存在.但是索赔25%折扣,对于我们来说,很难承受,我们最多给予15%折扣.在以后的订单里,我们会加强这个部分.希望您能理解.
请帮忙翻译成英语.

Answer 1

Sorry about the loose buttons, we do not eliminate the existence of such problem, but asking for 25% discount. It is kind of unacceptable to us. though we can give you a 15% discount. from now on we shall improve on this matter in the your order. We hope you would understand.