英语翻译Small-BusinessCRM:HostedorIn-House?ByJackM.GermainJanuary6,20067:00AM"TheTotalCostofOwnershipforin-houseapplicationshasgottenhigheroverthelastthree-to-fiveyears,"saidSanjeevAggarwal,YankeeGroupsenioranalystf

Question

英语翻译
Small-Business CRM:Hosted or In-House?
By Jack M.Germain
January 6,2006 7:00AM
"The Total Cost of Ownership for in-house applications has gotten higher over the last three-to-five years," said Sanjeev Aggarwal,Yankee Group senior analyst for Small and Medium Business Strategies."Hosted applications are definitely a money-saving proposition because companies can start out slowly and grow their business around it."
Small businesses increasingly have been turning to hosted applications for their customer-relationship management,seeking to save money and ease the burden on understaffed I.T.departments.
Other factors,such as deployment speed,are driving small businesses to adopt hosted CRM applications.Many adopters cannot say enough about the convenience of deploying software by merely attaching a connection to the vendor providing the service.
What's more,some analysts see a trend developing in which employees more readily use CRM features when access is hosted.Traditionally,one of the drawbacks of CRM software has been a reluctance by staff to use sales-automation programs.But the use of hosted services by companies in the 250-to-999 employee range has been gradually gathering favor over the last five years.
"The total cost of ownership for in-house applications has gotten higher over the last three-to-five years," said Sanjeev Aggarwal,Yankee Group senior analyst for Small and Medium Business Strategies."Hosted applications are definitely a money-saving proposition because companies can start out slowly and grow their business around it."
Clearly,the hosted-CRM train has pulled out of the station and many small businesses are considering hopping on board.But will hosted CRM remain a viable option for them,or will a majority continue to buy and run their own software?
Hosted Cost Advantage
Aggarwal said that,for many small companies,money will decide the issue.Renting software services is generally more kindly to the operating budget than is a capital expense that requires continual hardware upgrades and new-release purchases.He said he is convinced that more small businesses will adopt hosted CRM applications in particular and other hosted services in general.
A growing user base of hosted CRM products already is well established."Software services on demand has been growing in importance for the last five years," said Yankee Group analyst Sheryl Kingston."Products like Salesforce.com as a CRM application paved the way for this category of service."

Answer 1

CRM小型企业：被举办还是机构内部?
由杰克M.杰曼
1月6日,2006 7：00AM
"机构内部的应用的所有权的总费用已经超过上3 比5 年变得更高",小和中等的经营策略的说的Sanjeev Aggarwal,新英格兰人组高级分析家."举办的应用明确是一项储蓄建议,因为公司能缓慢地开始并且在它周围增长他们的生意."
越来越的小型企业一直查款待的他们的用户关系管理的申请,想办法在人员过少的I.T上节省钱和容易负担.部门.
其他因素,例如部署速度,正使小型企业采用举办的CRM 应用.关于通过仅仅在提供服务的供应商中附上一个连接部署软件的便利很多领养人不能说足够.
而且,一些分析家看见一个趋势发展在进入被举办的时候雇员更容易使用CRM特征的.传统上,CRM软件的不利之一在人员旁边是不情愿使用销售自动化计划.但是在250到999 雇员范围的公司对主机服务的使用一直在过去的5 年逐渐聚集支持.
"机构内部的应用的所有权的总费用已经超过上3 比5 年变得更高",小和中等的经营策略的说的Sanjeev Aggarwal,新英格兰人组高级分析家."举办的应用明确是一项储蓄建议,因为公司能缓慢地开始并且在它周围增长他们的生意."
清楚,举办CRM的火车已经从车站驶出,很多小型企业正考虑在车上跳跃.但是将举办CRM保持去他们的可行选择,还是多数将继续买并且跑自己软件?
举办花费优势
Aggarwal 说为很多小的公司,钱将决定问题.租软件服务对经营的预算更一般更和善是要求连续的硬件的资本费用升级和新发行的购买.他说他确信更多的小型企业将尤其采用举办的CRM 应用,通常其他主机服务.
举办的CRM 产品的一个日益增多的用户基础已经被建立得好."关于需求的软件服务最后5 年一直变得越来越重要",新英格兰人组织分析家谢莉金斯敦说."产品与CRM 应用为服务的这个种类做准