（外贸业务）请教大神们,大致内容以及假如你是业务员sam该怎样回复这个客户呢?还有里面的po.邮件内容：DearSam,I’mverydisappointedaboutourcooperation.Everytimewehaveanorderyouareinbigdelay.Last

Question

（外贸业务）请教大神们,大致内容以及假如你是业务员sam该怎样回复这个客户呢?还有里面的po.
邮件内容：
Dear Sam,
I’m very disappointed about our co operation.
Every time we have an order you are in big delay.
Last order you shipped (Po.861) should arrive here at the beginning of September.Until now this order is still in China and I’ll receive just on middle of October.And no one advised us.
I sent this order on June 13th and you shipped 4 months later.
How can I work on this way?
I’m still waiting for complete old orders from last year (see Po.111 – Po.112 are not complete)
The orders 120 and 121 we received are not complete.
I’m still waiting for the orders (747 – 824 under warranty).
I need information about the order situation.Very very soon.
If you don’t want ship us the order 747 – 824 under warranty we need receive the credit note for this goods.
Keep me informed very urgent.
Regards,
Luca Toccafondi

Answer 1

你们要好好的解释一下为什么会延期交货,并给客户更新订单状况.（PO是订单的意思.）
下面这个回复供你参考：
Dear Mr Toccafondi,
First of all,sorry for all these delays and we are fully understand the situation.Our production dept is doing everything they can try to improve the L/T for all pending orders,I will provide you more info later on as soon as I got confirmation from the production.
During Aug,Step and Oct,we have some difficulty in (这里你要填上一些导致交货延期的理由,并解释这些困难无法在短期内克服)
(然后你要赶快和生产部确认订单111~112现在的状况,什么时候可以出货,还有订单120~121的尾数什么时候可以出完,再来就是747~824的状况,这些信息如果不能及时回复的话客户就撤单了.)