aletterofcomplaintCET-41.事情的起因2.与书店交涉的过程3.呼吁服务行业提高服务质量

Question

a letter of complaint
CET-4
1.事情的起因
2.与书店交涉的过程
3.呼吁服务行业提高服务质量

Answer 1

Oct.24,2007
Dear Manager:
Much to my regret,I write this to place a complaint against your bad service in your bookstore.
Last week I ordered a dozen of book on International Politics in your bookstore.You promised me to delivery it to me not late than this Monday .Of course I have received all of them ,but I found there are some problem on book binding,the pages are spreading ,and I cannot use it at all.I called your customer service,but they said it is beyond your obligation.I am crazy about it ,I want you give me some explanation.
Since there were such damage to the goods,I decided to file a complaint against the customer service.Would you please let me know whether I should return the books to you for a replacement or if you have an authorized service representative here to which I should take it?I will hold onto them until I hear from you.
Sincerely yours,
Fanny Chen