英语信件写作1.缝纫机到达客户时发现包装破损,机器有部分损坏.2.经调查发现包装存在缺陷.3.同意免费发运一些零件,修复这些机器.并对这批商品打9折.4.将改进包装,避免类似事件发生.

Question

英语信件写作
1.缝纫机到达客户时发现包装破损,机器有部分损坏.
2.经调查发现包装存在缺陷.
3.同意免费发运一些零件,修复这些机器.并对这批商品打9折.
4.将改进包装,避免类似事件发生.

Answer 1

Dear Customer,
We are so sorry to hear that the package of the sewing machine was broken when it arrived, which caused the parts broken of the machine. After checking, we found that it is because of the deficiency of the packaging itself.
We would like to show our sincere apologies. Currently, we would like to send you the broken parts so that you may fix it locally. What is more, for this freight, we would like to provide you with 10% discount as the compensation.
What is more, we have reported this to our department, who will get the way of packaging improved, so this situation may not happen again.
Sorry agin for all of the inconvenience caused.
Sincerely,
xxx