英语翻译Idontreceivethe2whitefireopalpendant.ireceived13pcsandipaidfor15pcs.我的回答：非常感谢你的多次支持.因为上次我们的疏忽大意让你损失一个戒指.所以,对于你的物品我们会更加小心

Question

英语翻译
I dont receive the 2 white fire opal pendant.i received 13 pcs and i paid for 15 pcs .
我的回答：
非常感谢你的多次支持.
因为上次我们的疏忽大意让你损失一个戒指.
所以,对于你的物品我们会更加小心包装.
我不知道中间出了什么问题.
但请相信,我把所有的商品都包装在同一个包裹里寄给你.
我不知道为什么又丢了2件商品.
如果你想得到优惠.你可以提前告诉我.
但这是我们的最低成本.
这样只会让我赔本.
所以请理解.
但对于这件事,
我想听听你的意见.
请告诉我你的想法.
因为买家想让优惠，每次都以同样的理由找事，所以才这样回答他，简单的回复我还可以，但这个买家买的比较多，我怕我自己翻译的会有不恰当的地方，

Answer 1

Dear XX,
Thanks for your support always.
We are now very strict with the packing of your goods since you lost a ring because of our carelessness last time. But there may be something wrong, we have no idea why it happened again. Your trust and understanding will be much appreciated, because we did pack all the items in one package. Please let me know in advance if you need further discount, but please try to understand this is the best price we can offer. Regarding the 2 missing items, would you please let me know what you think of this matter?
Thank you and best regards,
XX